Our upstream carriers report that this issues has been resolved. We will performing a retrospective and will share any findings/actions if appropriate.
Posted Jan 13, 2022 - 19:31 NZDT
Monitoring
We are no longer seeing call issues from the upstream provider. In total, about 5% of call were affected. We will continue monitoring the platform and look to close this incident once we are happy that the problem has been resolved. All systems are however now operational.
Posted Jan 13, 2022 - 17:53 NZDT
Update
We are continuing to investigate this issue.
Posted Jan 13, 2022 - 16:06 NZDT
Investigating
We are observing intermittent voice issues from our upstream provider, resulting in a degraded call experience in the Spoke app for some users and only for some of their calls.
For instance, the hold button may not work while on a call, if you attempt to make a call it may not work the first time, etc.
We are currently investigating and monitoring this issue and will update as we hear more from the provider.
Posted Jan 13, 2022 - 16:04 NZDT
This incident affected: Spoke Applications (Spoke Mobile Application (iOS), Spoke Mobile Application (Android), Spoke Desktop App for Mac and Windows) and Upstream Carriers (Twilio Voice, North America, Twilio Voice, APAC, Twilio Voice, Europe, Twilio Voice, Middle East & Africa, Twilio Voice, Latin America).